Issue Management
Logging support issues and tracking their resolution.
Also Known As
- Backlog
- Bug Tracking
- Issue Tracking
- Maintenance (in Waterfall Development)
- Risk Management
- Sprint Backlog (in Scrum)
- Support
- Ticket Logging
Related
Addresses / Mitigates
- Implementation Risk: Tracks and manages defects and issues, ensuring they are resolved.
- Operational Risk: Provides a systematic approach to managing and addressing operational issues.
- Communication Risk: Facilitates communication about issues and their status among team members.
- Reputational Risk: Tracking and fixing bugs improves software reputation.
- Security Risk: Track and Prioritise Security Issues and Incidents.
Attendant Risks
- Complexity Risk: Managing an excessive number of logged issues can add complexity.
- Process Risk: The issue lifecycle from creation to resolution is a process, therefore a source of process risk.
- Schedule Risk: Managing and resolving logged issues can impact project timelines.
Used By
- Scrum: Issues are logged and tracked through tools like JIRA to ensure they are resolved promptly.
- Waterfall Development: The maintenance phase in Waterfall involves managing issues and bugs that arise post-deployment and making necessary updates and improvements.
Description
"Issue tracking systems are used to manage and maintain lists of issues, as needed by an organization." - Issue tracking system, Wikipedia
Issue Management / Issue Logging in software development involves recording and tracking issues, bugs, and tasks. This practice helps in managing and resolving defects systematically, ensuring that all problems are addressed in a timely manner and improving the overall quality of the software.
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