Stakeholder Management

Managing relationships and communications with stakeholders.

Also Known As

Customer Involvement (in Extreme Programming)
On-Site Customer (in Extreme Programming)
Respect People (in Lean Software Development)
Stakeholder Communication
Stakeholder Coordination
Stakeholder Engagement

Addresses / Mitigates

Agency Risk: Aligns the goals and expectations of various stakeholders, reducing conflicts.
Coordination Risk: Allows stakeholders to coordinate on their work and demands.
Communication Risk: Facilitates clear and consistent communication between stakeholders.

Attendant Risks

Coordination Risk: Requires effective coordination among all stakeholders, which can be challenging.
Boundary Risk: Managing diverse stakeholder expectations can create rigid boundaries.
Communication Risk: Misaligned communication strategies can lead to misunderstandings and conflicts.

Used By

Extreme Programming: XP involves customers directly in the development process to ensure the software meets their needs.
Lean Software Development: Lean emphasizes respecting people and engaging stakeholders.
Scrum: Stakeholder engagement is critical in Scrum, especially through the role of the Product Owner.

Description

"Stakeholder management is the process of managing the expectations and the requirements of all the internal and external stakeholders who are involved in a project." - Stakeholder management, Wikipedia

Stakeholder Management in software development involves identifying, engaging, and managing relationships with all parties who have an interest in the project. Effective stakeholder management ensures that their needs and expectations are understood and met, reducing conflicts and facilitating smoother project execution.