Training
Providing guidance on how to use the software to users or developers.
Providing guidance on how to use the software to users or developers.
Using machines to perform repetitive tasks.
Managing and maintaining configuration settings of the software.
Continuous observation and tracking of a system, team or person, perhaps with respect to performance, security or availability.
Ensuring backup systems are in place to prevent failure.
Hiring external resources or companies to handle parts of the project.
Logging support issues and tracking their resolution.
Ensuring the application is secure by identifying vulnerabilities.
People all have their own agendas. What do you do about that?